To request a flight refund, please call us at 1-800-I-FLY-SWA (1-80) or email us using the form. Please attach copies of your expenses for review. To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. You may submit receipts via Email Us on. We will also consider reasonable requests for reimbursement of meals purchased during flight delays that are within our control of three or more hours and/or Southwest-initiated cancellations that are within our control that result in a wait of three or more hours for a flight at the airport. mechanical problems, aircraft swap) that resulted in an overnight stay away from home, we will consider reasonable requests for reimbursement of meals, hotel stays, and ground transportation to/from the hotel. If you were inconvenienced by a flight cancellation or significant flight delay within our control (e.g. Information regarding assistance provided is available: 1-800-I-FLY-SWA (1-80) TTY at 1-80 From uniformed Southwest Customer Service Employees at the airport. Flight credit: Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as Transferable Flight Credit.If the reservation is canceled after 24 hours, the Southwest gift card or Southwest LUV Voucher will be refunded as a flight credit. Start with giving us a little information. Southwest ® gift card or Southwest LUV Vouchers ®: If the reservation is canceled within 24 hours of booking, please contact us. Have a question or want to share your recent travel experience with us We love connecting with our Customers. 88 When should I call Changing a reservation with a Companion You’re getting an error online More phone numbers Before & during your trip After your trip Email us When should I email Compliments, comments, and complaints can be sent via email.Need helpContact UsHelp CenterSubscribeWanna receive email from usSign up to get the latest deals. Any taxes/fees not paid for using points can either be refunded as a method-of-payment refund or a flight credit to be used toward a future flight. Southwest was the first airline with an iPhone app. Points: Points will go back to the Rapid Rewards® account used to book the flight.Refer to the International Travel page for refund policy information when local currency is used for an international flight. Cash: Refunds will be issued by check no later than 20 business days from the date of the request for domestic travel.Credit card: Refunds will be processed to the same account no later than seven business days from the date we receive the request.After your drop off your bags then you can take your boarding pass and proceed through security.Method-of-payment refunds will generally be made in the same form as the original payment:.In either case, have your ID ready for all passengers in your party. At other airports, you will be directed to talk to an agent to drop your bags. At some airports a bag tag will print out, you can affix it to your bag, and then drop the bag off with an agent.Follow the prompts to add your bags to your reservation.At the kiosk scan your boarding pass, enter your confirmation number, or your Rapid Rewards numbers.Customers traveling on age-qualifying fares (Infant and Child Fares) that have NOT already been age verified. Here are some of the few cases where you need to check-in on the full-service line. You can find our terminal locations on the airport information page.Īt almost all our airports you will find self-service kiosks to assist you - unless you need special assistance you normally do not need to stand in the full-service line. Look for the Southwest signs at the airport.Good news - your first two bags fly free on Southwest (weight and size restrictions apply).
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